1.newfech Routine1.1 Can I find newfech physical stores? newfech only offers products online without physical stores. 1.2 Where can newfech ship? We can ship almost over the world. But some of the Countries/Districts only could be delivered by Registered Airmail. 1.3 What currency are the items priced in? All the items are priced in US dollars.
2. ProductsCouple items – 2.1 Does the couple item come as a set? Yes, our couple item is sold as a set.
3. Payment3.1 What payment methods can I use? Currently we accept payments via Paypal. 3.2 How do I use my coupons? For every order, you may apply only one available coupon. Please apply it when checkout.
4. About ordering4.1 How do I know if I have been charged for my order? You will receive an order confirmation e-mail from us. 4.2 What is a pending order? It means that the payment of the order has not been gone through. We only process order after the payment is received. 4.3 What is an unfulfillment order? It means that the order is under processing and has not been shipped. 4.4 An order has been placed. Can I still change its shipping address? You may change your shipping address by e-mailing email@example.com with the order number and correct shipping address. Normally, if the order has not been shipped, it’s free to change the address; if it’s shipped, we will contact the shipping company and try to change, but can not guarantee and it may cost extra. Please make sure that the order is placed with the correct shipping address at the first place. 4.5 An order has been placed. Can I change the item? Unfortunately, we do not change item after the order placed. 4.6 An order has been placed. Can I cancel it? You may contact our Customer Service to cancel your order. The non-personalized item can be canceled before shipping. The personalized item can not be canceled once it’s processed.
5. Shipping5.1 How do I choose my shipping methods? The shipping methods can be chosen when checkout. 5.2 When will I receive my order? We will make every effort to ship to you as soon as possible once your order is placed & paid successfully. Actual delivery time may vary due to items, shipping methods, and other factors beyond our control. Delivery time = Processing time + Shipping time
- Processing time
- Shipping time
|Carier||Tracking Number||Tracking Website|
|USPS||9200190XXXXXXXXXXXXXXX||http://www.aircitypost.com/ (Updates detailedly) www.usps.com (Only updates when parcel arrives in US)|
|Registered Airmail||LTXXXXXXXXXCN,LMXXXXXXXXXCN, LXXXXXXXXXXCN,RCXXXXXXXXXHK, RTXXXXXXXXXHK||https://www.aftership.com/ (The tracking system can sometimes be slow to update)|